What a Surprise – No response to my Better Business Bureau Complaint

October 29, 2009

Better Business Bureau, Inc.
100 Bryant Woods South
Amherst, NY 14228

re: John Anderson, Pro-Tech Masonry, Pro-Tech Boat, RV and Mobile Home Supply (518) 899-4780 or (518) 466-5439 (complaint ID #ACFD0-C9F09-2C432-7A4E1-7D7F5-4F042-9F)

Dear Charles Price:

The Better Business Bureau has processed your complaint to the above referenced company. Our purpose is to serve both parties in a dispute by acting as a neutral third party. We attempt to help both sides find a voluntary solution to the complaint.

We have enclosed a copy of the response we have received from the business. Your complaint will remain in the company file and will be reported to the public for the next three years as “unresolved”. This means the consumer and the business could not reach an agreement. If a company should develop a pattern of complaints in this category,¬† it may result in a negative change to the company’s BBB rating. The company in question is not a BBB Accredited Business and therefore we are unable to pursue your complaint further. You might want to seek the advice of an attorney or file in Small Claims Court.

If this message contains a PDF file you will need Adobe Reader software to open it. If you do not currently have Adobe Reader installed on your pc, you can obtain it by visiting www.adobe.com and clicking on the Get Adobe Reader button. If you do not wish to load this software onto your pc, please respond with a request for the correspondence to be sent to you via regular mail. The BBB is not responsible for any problems that you may incur while downloading software onto your pc.

John Kaiser
Trade Practice Specialist
jkaiser@upstatenybbb.org

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